Yes? Great! Here’s why…

In addition to cost sharing, standardized communications and closest unit dispatching, departments sharing a computer aided dispatch (CAD) system with neighboring agencies are able to share a mobile response and incident management software like Tablet Command.

Using  iPads and Smartphones, this mobile solution supports every aspect of emergency response including notification, resource status in CAD, navigation, access to pre-plans, hydrant locations and incident management. It also allows any authenticated user to see incident management activity in real time.

                                      

Recently, I attended an  in-service instructor class taught by a well-respected  subject matter expert. This was a one time only event, so the room was packed. Unfortunately I was seated next to a firefighter with a portable radio.

Inevitably, a run was dispatched, and everyone  was distracted by the radio traffic between responders and the dispatch center.

We all have that building in our district that we drive past and quietly say to ourselves, “I hope we never have a fire there!” I am no exception, and for me it was a fleabag hotel located near the middle of my response district.

Sadly, I did have a fire there at 3 o’clock in the morning on a night that found the motel at full capacity. What made this incident even more concerning was that it was my very first fire as an Acting Battalion Chief.

Over the last several months we've been inundated by news of major emergencies around our country and beyond. Hurricane Irma and Hurricane Harvey have been the most prominent progeny of the Atlantic hurricane assembly line and they left total disaster in their wake. Regrettably, many large-scale emergency situations are not the results of natural events but are created by the actions of people. Over and over again, we see tragedies unfold in small towns and large cities alike with the continuing epidemic of active shooter incidents.

Since Sunday, the Tablet Command team has been watching for updates and had a difficult time locating maps that displayed the hotspots of the fire and active fire perimeters. We found that the information on other maps was not complete or useful. We decided to make our own with one of the great tools that we use frequently.


Esri provides some excellent tools and one of those tools, ArcGIS Online is used by Tablet Command to support our customers access to agency GIS information. ArcGIS Online is a great way for any agency to create custom web maps with dynamic data within a matter of minutes. We created this web map with Esri ArcGIS Online in about 20 minutes. We have been using it so much that we decided that we should share it with everyone.

If you’ve been thinking of deploying incident management software in your department, here are six key questions you need to consider before making the leap:

1. Is it mobile? 

Having the ability to track an incident from the very first seconds of dispatch from ALL of your devices is key to faster response times and higher situational awareness not just for the IC but for everyone in the department.

2. Does it automate my existing processes?