When station alerting goes off, the response begins. Crews check the incident location, review cross streets and hydrant maps, then gear up and board the rig. In the cab, the captain monitors the Mobile Data Terminal (MDT), connected to the Computer-Aided Dispatch (CAD) system, and relays updates from dispatch. These may include a call being upgraded to a cardiac arrest or a fire incident adding details about a trapped occupant.

The complexity of emergency response continues to grow. Multi-alarm fires, large-scale incidents, and regional mutual aid require coordination that goes beyond maps, whiteboards, or memory. Tablet Command was created to meet this need by giving every responder real-time access to the same critical information.

On the fireground, a whiteboard has long been a trusted tool. Commanders sketch divisions, write assignments, and track accountability. It works, but it has limits. A marker and board can only capture so much, and the information stays at the tailboard.

The Challenge of Commanding with Limited Tools

At Tablet Command, we believe information should move as fast as your response. That’s why we developed Incident Sharing- a feature designed to enhance situational awareness and coordination across agencies. It’s built to keep everyone aligned- before, during, and after the call.

When departments merge, unifying tactics can be one of the hardest parts. That was the challenge facing Puget Sound Regional Fire Authority- a Washington agency responsible for more than 260,000 residents and 120 square miles of coverage, built through multiple consolidations.

Legacy vs. Modern Response

Tablet Command supports crews and command staff throughout every stage of a response- from the moment a call is dispatched to the final documentation of an incident. Here are ten operational advantages that show how.

In the fire service, staying connected is not just important- it’s critical. Connectivity enables accurate location tracking, situational awareness, and real-time updates, giving crews the information they need to make informed decisions in dynamic environments.

Accountability on the fireground isn’t just about checklists or callouts. It’s about knowing- without hesitation- who’s doing what, where they are, and whether everyone is safe. After a close call during a major fire, Evanston Fire Department (EFD) realized it was time to re-evaluate their approach to incident command and communication. What followed was a complete shift in how they manage scenes, powered by Tablet Command.