William Pigeon

Will Pigeon is one of two founders and technical lead for Tablet Command. He has experience as a firefighter, engineer, communications center manager, a paramedic and a fire captain. He utilizes TC Mobile - Tablet Command on every call and hopes that incidents he is on are managed with Tablet Command for iPad. If you have any follow up questions, feel free to email him at Will AT Tablet Command.com.
Find me on:

Recent Posts

Flying with Tablet Command

Posted by William Pigeon on Mar 30, 2023 9:15:00 AM

I was selected for flight rescue training early in my career as a firefighter/paramedic. Training started on the ground, running through some pre-hoist/rescue checklists. The crew chief called out: "Power to the cable cutter," the pilot responded, "Check." After two rounds, I asked, "What is the cable cutter?" The crew chief explained that the pilot could activate a demolition charge in the hoist that would sever the cable and drop the load if it became tangled, or if the aircraft suffered a mechanical failure. I paused for a second and realized that I was the load!  It turns out there were not one but two ways to cut me – the load – from the aircraft.

Read More

Checklists for Modern Day Firefighting

Posted by William Pigeon on Dec 4, 2018 10:21:21 AM


As Firefighters and Paramedics we must often make critical decisions during very dynamic, time-compressed and stressful situations. We have all attended trainings such as High Rise Firefighting Command and Rapid Intervention Crew Deployment that have included tactical worksheets, checklists and other reference materials. However, during an incident these types of resources are not always utilized and we revert to working from memory.

Read More

Topics: standardized operations, best practices, Cloud-based incident command software

California Wildfires Map

Posted by William Pigeon on Oct 13, 2017 12:01:00 PM

Since Sunday, the Tablet Command team has been watching for updates and had a difficult time locating maps that displayed the hotspots of the fire and active fire perimeters. We found that the information on other maps was not complete or useful. We decided to make our own with one of the great tools that we use frequently.

Esri provides some excellent tools and one of those tools, ArcGIS Online is used by Tablet Command to support our customers access to agency GIS information. ArcGIS Online is a great way for any agency to create custom web maps with dynamic data within a matter of minutes. We created this web map with Esri ArcGIS Online in about 20 minutes. We have been using it so much that we decided that we should share it with everyone.

Read More

Topics: Esri, Fire, Fire Command, incident command, incident management software, maps, Tablet Command

Your iPad Choices

Posted by William Pigeon on May 8, 2015 2:24:21 PM

As the technical lead for Tablet Command, the most frequent question I hear is “Which iPad should my department get?”

The answer comes with some personal preference but some absolute requirements or recommendations. I’ll walk you through the difficult questions that everyone wonders about. I’ll start by getting to the point and then explain the different options.


My official recommendation for public safety (fire) users:

iPad Air 2
Wifi + Cellular (includes GPS receiver)

Read More

Topics: Blog, iPad, iPad Pro

Scheduled Upgrade / Downtime

Posted by William Pigeon on Jan 26, 2015 8:00:00 AM

You may know, but recently we did a scheduled upgrade of our database server.  I wanted to provide a technical background on our recent upgrade and explain what that means to you as an end user.  As technical lead for Tablet Command and understanding the dependence of technology in emergency services, we strive for 100% uptime.  The database upgrade prevented us from meeting this, but we are planning our future architecture to accommodate for database upgrade too.

Read More

Topics: Uncategorized

Subscribe to Our Blog!

We will send you an email when a new entry is posted.

Recent Posts

Posts by Tag

See all